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Jajah Troubles

Started by Adrian Smith · 8 months ago

I decided to give jajah a go the other day, partly because I just wanted to see what it was like and partly because it was cheaper than my normal mobile tarrif. I’d used it once before for setting up a call between two landlines and it all went very smoothly. This time however I [... ... Continue reading »

2 comments

  • Frederik

    2 years ago

    Adrian,

    I'm very sorry for the inconvenience that you experienced in using our service. I use it everyday and it works absolutely fine, immediate callback and excellent sound quality. But a worldwide technical infrastructure is based on other partner networks as well and there may occur problems in certain areas where we are not aware of and we gotta fix that and I will immediately report the problem. I will get back to you by email to gather some more information from where to where you were calling to fix this problem, if this is ok with you.

    Thanks for the feedback and have a great weekend,

    Frederik
    reply
  • Eric

    2 years ago

    I am having constant trouble disconnecting from calls with Jajah. It seems that this is a glitch that they know about and has been discussed in their forums. Phone calls do not disconnect for as much as 2 minutes after the call ends, and you get charged accordingly. Even if you disconnect before someone answers it keeps on ringing and you get charged for the call. Jajah are cooperative and refund money if you complain, but you cant keep contacting them after ecery call. That's asking too much.
    Shame, as otherwise it's a good service.
    reply

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